How do I track my shipment?
You can track your package anytime using the tracking number provided after shipment. Simply enter it on our homepage, and you'll see real-time updates including dispatch, transit progress, and estimated delivery.
Quick tips:
- • Save your tracking number for future reference
- • Enable notifications for status updates
- • Contact support if tracking hasn't updated in 24 hours
What items are restricted or prohibited from shipping?
For safety and regulatory reasons, items such as explosives, firearms, flammable liquids, illegal substances, perishables without proper packaging, and certain chemicals cannot be shipped.
Contact our support team for the full compliance list and to check specific items before shipping.
Prohibited Items
- • Weapons & ammunition
- • Hazardous materials
- • Illegal drugs
- • Counterfeit goods
Restricted Items
- • Perishable foods
- • Lithium batteries
- • Liquids over 100ml
- • High-value items
How long does international delivery take?
Delivery times vary by destination and service type. Express international deliveries typically take 3–7 business days, while standard or economy routes may take longer depending on customs and regional logistics conditions.
Estimated Delivery Times:
- Express Service 3-7 business days
- Standard Service 7-14 business days
- Economy Service 14-21 business days
Do you offer door-to-door pickup services?
Yes. TransRoyal offers convenient pickup services for both individuals and businesses. You can schedule a pickup online, and our courier will arrive at your preferred location to collect your parcel securely.
Pickup Service Features:
- Schedule online 24/7
- Same-day pickup available
- Flexible pickup locations
- Corporate bulk pickup options
How can I get an accurate shipping quote?
You can generate an instant estimate on our pricing page by entering the package weight, dimensions, and destination. For bulk shipments or corporate accounts, contact our support team for a customized pricing plan tailored to your needs.
What packaging materials do you provide?
We offer a range of packaging solutions including boxes, envelopes, bubble wrap, and packing tape. These are available at all our service centers, or our courier can provide them during pickup.
Available Packaging:
Shipping Boxes
Padded Envelopes
Bubble Wrap
Packing Tape
How do I contact customer support?
Our customer support team is available 24/7 through multiple channels:
Contact Methods
- Phone: +234 701 582 5888
- Email: support@transroyal.com
- Live Chat: Available on website
- Visit: Any service center
Response Times
- Phone Support Immediate
- Email Support Within 2 hours
- Live Chat Within 5 minutes
Still Have Questions?
Can't find what you're looking for? Our support team is ready to help you 24/7.