Privacy Policy

At TransRoyal Courier, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with us.

By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

We collect several types of information to provide and improve our services:

Personal Information

• Contact Information: Name, email address, phone number, physical address
• Identification Details: Government-issued ID numbers for verification purposes
• Payment Information: Billing address, payment card details (processed securely by our payment partners)
• Shipping Information: Sender and recipient details, package contents, delivery addresses

Automatically Collected Information

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, service usage statistics
• Location Data: General location information for service optimization

Information from Third Parties

We may receive information about you from third parties, such as business partners, marketing agencies, or publicly available sources, in accordance with applicable laws.

We use the information we collect for various business purposes:

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We engage trusted third-party service providers to perform functions and provide services to us, such as:

• Payment processing partners
• Delivery and logistics partners
• IT and infrastructure services
• Customer support platforms
• Marketing and analytics services

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Secure data storage and backup procedures
• Employee training on data protection practices

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

Depending on your location, you may have the following rights regarding your personal information:

Access & Correction

You have the right to access the personal information we hold about you and to request correction of any inaccurate or incomplete information.

Data Portability

You may request a copy of your personal information in a structured, machine-readable format.

Deletion

You can request deletion of your personal information, subject to certain legal obligations we may have to retain data.

Marketing Preferences

You can opt-out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

Cookies

You can control cookies through your browser settings. However, disabling cookies may affect your experience with our services.

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Retention periods vary depending on the type of data and the purpose for which it was collected. Generally, we retain:

• Customer account information: 7 years after last activity
• Transaction records: 7 years for legal and tax purposes
• Website analytics data: 26 months
• Customer service records: 3 years

As an international courier service, your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

When we transfer personal information internationally, we implement appropriate safeguards in accordance with applicable data protection laws, such as standard contractual clauses or other approved mechanisms.

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy.

We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information.